Help Center (FAQs).

Welcome to the Ontady Help Center! Find quick answers to common questions about using Ontady – Canada’s trusted classified social media network. Still need help? Reach out to us anytime.

🔹 Getting Started

Q: What is Ontady?

A: Ontady is a Canadian-based classified social media platform that lets users buy, sell, and connect within their community. Post listings, engage socially, and discover new opportunities—locally.

Q: How do I create an account?

A: Click “Sign Up” at the top of the homepage. You can register using your email or a supported social login. Follow the steps to verify your account and start exploring.

Q: Is Ontady free to use?

A: Yes! Creating an account, browsing listings, and posting standard ads are completely free. Optional features like premium ads or promoted listings may involve small fees. 🔹 Account & Profile

Q: How do I update my profile?

A: Go to your profile settings, where you can edit your name, photo, bio, and other details.

Q: I forgot my password—what should I do?

A: Click “Forgot Password” on the login page. We’ll send you a reset link via email.

Q: Can I delete my account?

A: Yes. You can delete your account under account settings. If you need assistance, contact us at support@ontady.ca. 🔹 Posting & Managing Listings

Q: How do I post a listing?

A: Click “Post an Ad” and fill in the required details like title, description, category, price, and images. Once submitted, your ad will appear on the site shortly after approval.

Q: Can I edit or delete my listing?

A: Yes, just go to “My Listings” and select the listing you want to update or remove.

Q: How long will my ad stay active?

A: Listings typically remain active for 30 days. You can renew or repost them at any time. 🔹 Safety & Community

Q: How can I stay safe when buying or selling?

A: Always meet in public places, bring a friend if possible, and never share sensitive information. Ontady does not mediate transactions, so use good judgment and caution.

Q: What should I do if I see a suspicious listing or user?

A: Use the “Report” feature found on every listing or profile. You can also contact us directly at support@ontady.ca. 🔹 Payments & Promotions

Q: Are there any paid features?

A: Yes. You can promote your listings for increased visibility. Details and pricing are available under the “Promote” section when posting or managing your ad.

Q: How do I pay for a promoted listing?

A: We support secure payment methods via credit/debit card and trusted third-party providers.

🔹 Technical Support

Q: The website isn’t working properly. What should I do? A: Try clearing your browser cache or switching to a different browser. If issues persist, contact our support team with a description of the problem.

Q: Can I use Ontady on mobile?

A: Absolutely! Ontady is mobile-friendly and accessible via any browser. A mobile app is currently in development.

Need More Help?

📧 Email: support@ontady.ca 📞 Phone: 226-506-2461 📍 Address: 411 Royal York Road Unit 2, Toronto, ON M8Y 2R8 🌐 Website: www.ontady.ca

Still stuck? We're here for you.

Reach out to the Ontady Team and we’ll get back to you as quickly as possible!